Shipping Policy

At Crestline Coin Exchange, we take every precaution to ensure your order is packaged securely, shipped safely, and delivered with confidence. Please review the following shipping information before placing your order.

1. Order Processing

Orders are processed after payment has been received and fully cleared.

Depending on your payment method, processing times may vary. Personal checks and certain forms of payment may require additional verification before shipment.

Once payment has cleared, most orders are prepared and shipped within 5–7 business days. During periods of increased market activity, holidays, or carrier delays, processing times may be extended.

2. Shipping Methods & Insurance

Crestline Coin Exchange ships orders using trusted national carriers, including USPS, UPS, and FedEx, based on the value, destination, and security requirements of your shipment.

Every order is fully insured during transit at no additional cost to the customer.

For added protection, shipments generally require an adult signature upon delivery.

At this time, we do not ship to P.O. Boxes, freight forwarding services, or addresses where signature confirmation cannot be completed.

3. Secure & Discreet Packaging

Customer privacy and security are important to us.

All orders are packaged in plain, unmarked shipping materials that do not identify the contents or reference Crestline Coin Exchange, collectible coins, or precious metals on the exterior of the package.

4. Delivery & Responsibility

Ownership and responsibility for your order transfer to you once the shipping carrier confirms delivery to the address provided during checkout.

Crestline Coin Exchange is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery, including deliveries accepted by household members, neighbors, building personnel, or individuals authorized to receive packages at the delivery address.

5. Inspecting Your Shipment

Please examine your shipment promptly upon delivery.

If your order is damaged, incomplete, or does not match your invoice, you must notify us within 48 hours of confirmed delivery.

Please keep all original packaging materials until your order has been inspected and any shipping issue has been resolved, as they may be required for insurance claims.

6. Shipping Delays

While we work diligently to ship every order promptly, delivery schedules may occasionally be affected by circumstances beyond our control, including severe weather, carrier delays, natural disasters, or other transportation disruptions.

Shipping delays do not constitute grounds for order cancellation, refund, or price adjustment once your purchase has been confirmed.

7. Shipping Restrictions

Crestline Coin Exchange currently ships only to locations where our carriers can provide secure delivery and, when required, signature confirmation.

We reserve the right to decline or delay shipment if we are unable to verify the shipping address or believe additional security measures are necessary.

8. Questions About Your Shipment

If you have questions regarding your shipment or need assistance tracking an order, our Customer Care team is happy to help.

Crestline Coin Exchange
Phone: [Your Phone Number]
Email: [Your Email Address]