Refund & Returns Policy

Effective Date: January 1, 2026

At Crestline Coin Exchange, customer satisfaction is important to us. Due to the unique nature of collectible coins and precious metals, our return policy differs from that of traditional retail products. Please review the following policy before making your purchase.

1. Returns for Collectible Coins

Eligible numismatic and collectible coins may be returned within 7 calendar days of confirmed delivery, provided all of the following conditions are met:

• You must contact Crestline Coin Exchange before returning any merchandise to obtain a Return Authorization (RA) Number. Returns received without prior authorization may be refused.

• Products must be returned in their original holder, capsule, or protective packaging, unopened and in the same condition in which they were received.

• Customers are responsible for securely packaging, insuring, and shipping all approved returns using a carrier that provides tracking.

• Once the returned item has been received and inspected, approved refunds will be issued to the original payment method, less original shipping charges and a 10% restocking fee, within approximately 10 business days.

2. Bullion Sales Are Final

All purchases of bullion products, including bullion coins, bars, and rounds, are considered final sales.

Because bullion prices are directly tied to continuously changing precious metals markets, these items are not eligible for returns, refunds, exchanges, or cancellations after the purchase has been confirmed.

3. Market Price Changes

The prices of collectible coins and precious metals fluctuate regularly based on market conditions.

Changes in market value after your purchase—whether prices increase or decrease—do not qualify an order for a refund, exchange, price adjustment, or cancellation.

4. Order Cancellations

Once an order has been confirmed and pricing has been locked, cancellation requests may be subject to fees.

If market prices decline between the time your order is confirmed and the time it is canceled, you may be responsible for any resulting market loss, in addition to a 10% cancellation fee. Any market appreciation that occurs before cancellation remains the property of Crestline Coin Exchange.

5. Incorrect or Damaged Shipments

If your order arrives damaged, incomplete, or differs from the items listed on your invoice, please notify us within 48 hours of delivery.

After reviewing the claim, Crestline Coin Exchange will determine the appropriate resolution, which may include a replacement, exchange, or refund at our discretion.

Please retain all original packaging until your claim has been resolved.

6. Items That Cannot Be Returned

Returns cannot be accepted for:

• Bullion coins, bars, or rounds

• Merchandise removed from its original holder or protective packaging

• Products returned without a Return Authorization (RA) Number

• Items returned more than 7 calendar days after confirmed delivery

• Special-order items or products specifically sourced at the customer’s request

• Merchandise that has been altered, damaged, or mishandled after delivery

7. How to Request a Return

To begin the return process, please contact our Customer Care team with your invoice number.

If your return qualifies under this policy, we will provide:

• A Return Authorization (RA) Number

• Return shipping instructions

• The appropriate return address

• Any additional information needed to complete your return

Returns received without prior authorization may be refused.

8. Questions About Your Order

If you have questions regarding this Refunds & Returns Policy or need assistance with an order, please contact us.

Crestline Coin Exchange
Phone: [Your Phone Number]
Email: [Your Email Address]